Privacy Policy

1. General Provisions

This Privacy Policy (hereinafter referred to as the “Policy”) explains how ARTALEX Technologies (hereinafter referred to as the “Company”, “we”, “us”, or “our”), a company registered in Singapore, collects, uses, stores, and protects information obtained from users (hereinafter referred to as the “User” or “you”) of the website https://artalex.tech/ (hereinafter referred to as the “Website”).

By using the Website, you acknowledge the terms of this Policy. If you do not agree with these terms, please do not use the Website.

2. Information Collection

We may collect the following categories of information:

  1. Personal Data: Your full name, email address, phone number, and any other information you voluntarily provide through forms on the Website.
  2. Automatically Collected Data: Your IP address, browser type, device information, operating system, visit date and time, referring pages, and pages visited on the Website.
  3. Analytics Data: We may use Google Analytics and similar analytics tools to collect aggregated information about Website usage, measure performance, and improve the user experience.

We do not collect or process payment card details or other financial information through the Website.

3. Use of Information

We may use the collected information for the following purposes:

  1. Operating, maintaining, and improving the Website;
  2. Responding to enquiries and communicating with users;
  3. Processing requests for product demonstrations;
  4. Analysing Website usage and improving the user experience;
  5. Protecting the Website against misuse, fraud, and security threats;
  6. Complying with applicable legal and regulatory obligations.

We do not sell or rent your personal data. We may disclose personal data to trusted service providers that support the operation of the Website, including hosting, analytics, security, and form-processing providers, where necessary to provide their services. These providers may process personal data only for the relevant service purposes and subject to appropriate data protection obligations.

We may also disclose personal data where required by law, regulation, legal process, or a valid request from a competent authority.

4. Data Storage and Protection

The Website is built using WordPress and is protected using an SSL certificate (HTTPS). Personal data may be processed or stored by our hosting provider, WordPress plugins, analytics services, form-processing services, and other technical service providers used to operate the Website.

Depending on the location of these service providers and their infrastructure, personal data may be processed or stored outside Singapore or your country of residence. Where required by applicable law, we take appropriate measures to protect personal data transferred internationally.

We implement reasonable administrative, organisational, and technical measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Policy or to comply with applicable legal and regulatory obligations.

5. Your Rights

Subject to applicable law, you may have the right to:

  1. Request access to the personal data we hold about you;
  2. Request the correction or updating of inaccurate personal data;
  3. Request the deletion of your personal data;
  4. Withdraw consent where processing is based on consent;
  5. Object to or request the restriction of certain processing activities;
  6. Request a copy of your personal data in a portable format;
  7. Lodge a complaint with the relevant data protection authority.

To exercise any applicable rights, please contact us at info@artalex.tech. We may need to verify your identity before processing your request.

6. Cookies and Analytics

We use cookies and similar technologies to operate the Website, remember user preferences, understand how visitors interact with the Website, and improve its functionality and performance.

We may use Google Analytics, which may collect information such as your IP address, device information, browser information, and Website activity. Google may process this information in accordance with its own privacy policies.

Where required by applicable law, non-essential cookies will be used only after obtaining your consent. You can manage cookies through the cookie settings available on the Website or through your browser settings. Disabling certain cookies may affect the availability or functionality of some Website features.

7. Children’s Privacy

The Website and our services are intended for business and professional users and are not directed at children under the age of 18. We do not knowingly collect personal data from children under 18.

If you believe that a child has provided us with personal data, please contact us at info@artalex.tech, and we will take reasonable steps to delete the information where required.

8. Compliance with Legal Requirements

ARTALEX Technologies is registered in Singapore and processes personal data in accordance with applicable Singapore data protection laws, including the Personal Data Protection Act 2012 (PDPA).

Where we offer services to, monitor, or process personal data relating to individuals in the European Economic Area or the United Kingdom, we also comply with the General Data Protection Regulation (GDPR) or other applicable data protection requirements to the extent that they apply.

9. Changes to the Privacy Policy

We may update this Policy periodically to reflect changes to our practices, technologies, services, or legal obligations. Any changes will take effect when the updated Policy is published on the Website.

We recommend reviewing this page periodically. Where required by applicable law, we will provide additional notice of material changes.

10. Contact Information

If you have any questions about this Policy, our processing of personal data, or the exercise of your data protection rights, please contact us at info@artalex.tech.